Q: What difference between Anonymous and Registered?
A: The bigest difference is the price, Anonymous means you purchase your clubs by Anonymous, if so, you can not enjoy a 5% discount. Registered means you purchase our clubs with your user account registered on our site, then you will enjoy a 5% discount on all products.
Q: Will I get a confirmation email once payment confirmed or package shipped?
A: Yes, you will get a confirmation email once payment confirmed or package shipped. Please check your junk mailbox (or Spam mailbox) if can not receive this email, or contact us via golfclubs365@gmail.com or Live Chat
Q: Do you ship worldwide?
A: Yes, we do. We are free shipping to most countries, but there are a few remote locations that need to add shipping charges.
Q: Are your clubs brand new or used, if used, what condition?
A: All our clubs are brand new, never used, so please do not worry about it.
Q: What does 3-9PS or 4-9PAS of irons stand for?
A: PAS stands for Pitching wedge, Approach wedge and Sand wedge. For example, 3-9PS means 3 iron thru 9 iron, pitching wedge and sand wedge. 4-9PAS means 4 iron thru 9 iron, pitching wedge, approach wedge and sand wedge.
Q: Can I customize my shafts length, longer or shorter?
A: Of course you can, we offer free shafts length customization service for you, you only need to specify your shafts requets in the "Order postscript" textarea when submit your order, then we will process for you automaticlly when we prepare your clubs.
Q: Usually, what steel shafts for irons do you have in stock?
A: Usually, we have NS PRO950 steel shafts, Project X(5.0 5.5 6.0 6.5) steel shafts and Dynamic Gold 300 steel shafts are available and there is no extra charges for different types of shafts, and we offer free shafts length customization service to all customers, so you only need to specify your shafts requests in the "Order postscript" textarea when submit your order if you need these steel shafts, then we will process for you.
Q: Do your drivers or fairway woods come with head covers?
A: Of course, all our drivers and fairway woods come with head covers, and some irons come with headcovers, too.
Q: Is there any Customs Duty I need to pay?
A: No, there is no import customs duty on all of our products. We will declare this as “GIFT”, so there will be no duty to pay.
Q: What caused the delay of my item?
A: Maybe it’s because of the remote location or your address. So be sure that the address you provide us when placing the order is correct. Contact number makes it easier for prompt delivery.
Q: Do you accept other payment?
A: We only accept VISACard Payment. And Western Union is also acceptable.
Q: Do you provide other shipping method?
A: We only provide Express Mail Service shipping service.
Q: How long does the delivery take?
A.Usually, it will take you 5-7 business days.
Q: Order can’t be received by the estimated delivery date?
A.If you order does not arrive by the estimated delivery date, it may be lost. Orders shipped via a traceable method (such as USPS, Parcelforce.Chronpost.) will have tracking information available. Please check this information if available and read through the following options:
Tracking information indicates the package has been delivered: Please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes. Tracking information indicates the package is undeliverable: If the package is being returned to us, or if the address is incorrect, contact us for more information on undeliverable packages.
No tracking information available: If you can't locate any tracking or delivery information about your package, please contact us. Please confirm the correct shipping address when writing to us about lost packages.
Q: Package or products broken when received ?
A.In case the package was damaged obviously when arrived. Please deny the parcel and contact us in a hurry.
Q: How can I do payment by Western Union?
A. Bring your cash to any Western Union agency nearby you, money arrived in 1-2days. Suitable for large order payment. Western Union is recognized for sending money quickly, reliably, and conveniently. You do not need to have bank account or credit card, just bring your cash go to one of 245,000 Agent nearest to you, pay some fees, and we will receive your payment within 1-2day mostly. More information about Western Union, please visit http://www.westernunion.com.
Q: Is there any guidelines for Credit Card payment?
A. Yes, we have. For proper credit card verification, the billing address on your order must match the billing address on your credit card. Please make sure that your name and address appears exactly the same as the name on your credit card billing statement. If your card has a security code it must be entered correctly on the payment screen.You may see a hold of $1 on your bank statement after your transaction or credit card was not authorized in the online store. The online store needs to authorize at least this amount to process your payment request. This is not a fee and you will not be charged this amount. If you are using a corporate card, check with the card holder or your Accounting department to verify the name and billing address of the card holder. Corporate card orders must also use the name of the card holder in the billing address, and not the purchaser, in order to process the order successfully. If you continue to have problems, please contact Customer Service. Remember that your credit card will not be charged until the product is actually shipped.
golfclubs365 is UpFront
hello I can see u have extraordinary prices and i would like to buy a set of clubs . I'm 5"4 (female) can you help me with this information to find the write shaft length for me thanks
I just confirmed the online order of XXIO iron and payment thru Visa. But it seem to be in some error process. Did you received my order? Did my payment be sucessful?
hehgolfclubs: Dear Thanakij, Yes, we received your order and your payment is sucessfull.
1 inch over standard JPX-E500 NS-PRO 4-9pfs
hehgolfclubs: Dear,we can customize the shaft length for you.Please specify your shafts requests in the "Order postscript" textarea when submit your order, regards.
Do the Irons have the Callaway serial numbers printed on them ?
hehgolfclubs: Of course
I HAVE LARGE HANDS,CAN I ORDER THICKER TAYLORMADE GRIPS[APPROX COST AD ON PLEASE]
hehgolfclubs: Thanks for asking, I'm afraid we are not able to adjust the grips at this moment, hope for your understanding
What monetary unit is your price?
hehgolfclubs: Thanks for your asking, our currency is US dollars. Regards.
I have heard some great comments about your prices but are all your clubs ( Callaway ) genuine?
Was my first time to buy oversea! The clubs are great. Hope they push my game for the future!
hehgolfclubs: Thanks for your feedback. have a good time with your clubs. Regards.
Hello, it looks like my payment is having trouble being processed. I am using a visa card and am wondering why it will not go through. Thank you
hehgolfclubs: Dear, thanks for your ordering, your payment has been confirmed, we will ship your clubs within 24 hours, regards!
Sirs Are you able to supply Callaway Razr X Itons, standard loft and lie with DGS 300 regular flex with 1/2 less than standard in length.
hehgolfclubs: Dear, thanks for interesting our golf clubs, the Dynamic Gold S300 steel shafts are in stock, and we can customize the shafts length for you, only need you specify your requests in the "Order postscript" textarea when submit your order.
My name is keiji Yamashita. I ordered Callaway X-24 Hot irons the day before yesterday.However have not received the order confirmation notice from you.
hehgolfclubs: Dear, thanks for your ordering, and we have send your order information to your email, please check.
Do you have the spec. on the Callaway Diablo Forged Irons Graphite Shaft, Stiff? Do you offer over sized grips? Thanks
hehgolfclubs: we have Graphite shafts stiff flex Callaway Diablo Forged Irons in stock, but we do not offer sized grips, only customize shafts length, enjoy your shopping.
what can i do to receive irons for christmas???
hehgolfclubs: I am afraid that we have no way to make sure that you receive your clubs before Christmas, usually it will take you 5-8 business days to ship to you.
I ordered an x 24 callaway about 1 and a half week ago could u advise me how is the order going
hehgolfclubs: Dear, I find nothing via your username, could you please tell me your order number?
does the ping i15 come in 9.5 degree stiff shaft?
hehgolfclubs: Dear, we do not have ping i15 in stock.
Do you sell any ladies clubs with graphite flex shafts?
hehgolfclubs: Dear, thanks for your asking and yes, we have ladies x22 irons
I was fitted for a set of clubs & it has been determined that I need irons with 2 degrees upright.i am interested in the Callaway Diablo irons with graphite shafts. Can you give me the 2 degrees upright? Thanks, Joe
hehgolfclubs: we are sorry that we can not customize the degrees but the shafts length, regards.
do you accept payments thru paypal?
hehgolfclubs: We accept Visa Card and Master Card.
Do the FTI Hybred Irons come in Left handed L. White
hehgolfclubs: the left hand out of stock